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Appearing on Monday, 5/19, Bob Martin of Martin Seminars will host a 1/2 hour program on "Quick and Effective Conflict Resolution Strategies." Do you dread confrontations? Do you find you have issues with people you know you need to "talk out" but find it hard to begin the conversation? If you're like many people, you fear the other person's response more than their disagreeable behavior! Come listen as Bob shares some of his best received strategies for resolving conflict. As an added bonus, he'll also share some of "top tips" for conflict prevention. You'll hear a 4-step process for resolving conflict, the "3F" process for acknowledging and informing, the "3P's To Success" in dealing with agitated people, and one beautiful phrase to help break down defensiveness! Bob Martin is President of Martin Seminars and has been a training and development professional since 1995. He has worked with companies as diverse as American Express, Best Western, Sony, and Toyota, as well as many others who want their employees to communicate more effectively, save time and promote a superior work environment. |
