Martin Seminars

12021 Wilshire Blvd., Ste. 123  
Los Angeles, CA  90025  
Phone: 310-820-4336  
info@martinseminars.net   

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Professional Service Works!® 
Customer Service Program
This skills-building program uses DiSC® Dimensions of Behavior to help employees develop first-class competencies in meeting the service needs of external and internal customers.  Through video examples, individual exercises, and small group activities, this complete 15-hour program is structured in five 3-hour modules that cover the following key areas:
  • Identifying and understanding employee's own DiSC® behavior using the Personal Profile System® 2800 Series
  • Understanding and adapting to the customer's behavior
  • Increasing professionalism through better attitudes and teamwork
  • Managing special service situations and problems
  • Negotiating conflicts
Facilitator's Manual
Overhead Transparency Masters
Video
1 Participant's Manual

Item N-428
Your Price $995

Goods and services provided by 
Martin Seminars (CA, United States).
Sold by 2CheckOut.com Inc. (Ohio, USA)

Recommended for each participant
Professional Service Works!® Participant's Manual

Item U-428
Your Price $95


Goods and services provided by 
Martin Seminars (CA, United States).
Sold by 2CheckOut.com Inc. (Ohio, USA)