Exceptional Customer Service
Handle Customers with Skill and Confidence

 Great customer service isn’t something that’s just “nice” to do for people – it’s vital to the ongoing success of your company.  The truth is, one bad experience – however small and insignificant – can send your customers directly into the arms of your competitors.

How do you deliver service that “Wows” your customers and exceeds their expectations?  How do you help your customer service staff develop the habits and characteristics of service superstars?

In this handbook, we’ve compiled a wealth of up-to-the-minute ideas, insights and techniques for consistently delivering exceptional service. You’ll learn directly from today’s customer service “superstar” companies…go behind the scenes to discover what works and what doesn’t…and find out how to transform your organization into one that’s “customer-centered.”

Here’s just some of what you’ll learn:

• Five keys to reaching customer service “superstardom”
• What do your customers really want? (The answer may surprise you)
• Ten tips for winning your customers’ loyalty for good
• The best ways to handle obnoxious, angry, argumentative, demanding an other “difficult” customers
• How to recover from mistakes with grace and composure
• Tips for boosting your verbal and nonverbal communication skills
• How to tell customers “no” without driving them out the door forever
• Do’s and don’ts for dealing effectively with customer complaints

The 60-Minute Training Series™ delivers concise, how-to information that is presented in an interactive format to train your team or you individually.  This unique series addresses a wide array of topics, including leadership skills, communication, productivity and lifestyle issues.  This series is a smart investment for today’s professional committed to lifelong learning.

All of the handbooks in the 60-Minute Training Series™ provide information and valuable tips that you can put to use immediately.

As always, you receive our 100% Satisfaction Guarantee.

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Martin Seminars (CA, United States).
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